To enhance our efficiency, we've installed the most advanced technology available. This system gives us the capability to create scripts, input data, track calls, and produce customized reports.
Internet-based answering services and on-line account access are also provided.
The process is straight forward. When a call is received your specific business information is displayed on a screen. The operator can view how you want the caller's inquiry collected and saved. Messages are then delivered via operator, voicemail, fax, e-mail or pagers.
We can also track and monitor each call. If we do not receive confirmation from the first point of contact, we will reroute it to the next person on your list.
Monthly activity requests are generated upon request.
Presto Call serves as an extension of your inside contact center by managing after-hour and weekend calls from your clients.
In addition, we can supply overflow services during regular business hours if your center needs that level of support.
Our client looks to us to be an extension of their inside customer retention services.
We train our representatives to incorporate active listening, problem solving and immediate dispatch procedures to ensure that each and every customer concern is managed in a personal manner.
Utilizing our web VPN connectivity, or building a custom solution, Presto Call will process your customer's order for your products or services
We will also complete the credit card transaction and finalize the sale for you.
Voicemail option with revert to live operator.
Using zip code or area code tables, we can quickly identify retail or service location and route leads to those individual areas.
607 Washington Street Wausau, WI 54403
Phone: 715-842-2228 Fax: 715-845-6417